As INNOVATION RADICALS Service Designer, Jessica has her eye on the user needs. She specializes in qualitative user research and service design. Through co-creative methods and her empathetic way of thinking, she considers the perspectives of all stakeholders and especially likes to observe the bigger picture. She has practiced Service Design in the context of internal processes of a company, as well as worked on projects that developed innovative products and services in fields of public transportation, communication, immigration and insurance. In the last few years, she has gained international experience, which broadened her horizons and allowed her to gain a wider understanding for different cultures and trends. She holds a master’s degree in service systems design from the Aalborg University of Copenhagen.
"I believe in making business more human."